Refund Policy
We want refunds to be fair and clear. Because TickTap is the ticket seller of record, we handle your refund directly where one is due. Refunds cover the ticket price only: the booking fee is non-refundable in all cases.
Last updated: 28 October 2026
The booking fee
The booking fee is non-refundable in all cases, including if the organiser cancels, reschedules or changes the event. Where a refund is due, we refund the ticket price only.
If we can't fulfil your order
If, after you pay, we're unable to issue your ticket (for example a technical failure or the last tickets selling out in the same moment), we'll refund the ticket price and let you know by email. You don't need to do anything.
If an event is cancelled
If the organiser cancels the event, you're entitled to a refund of the ticket price. The booking fee is not refunded.
If an event is rescheduled or materially changed
- Your ticket normally remains valid for the new date.
- If you can't make the new date, or the event changes in a significant way (for example venue or headline act), you may request a refund of the ticket price (the booking fee is not refunded).
- Requests should be made within 14 days of the change being announced.
Change of mind
Tickets for scheduled events are generally non-refundable for change of mind, which is standard for live events. This does not affect your statutory rights where they apply.
How to request a refund
Email bookings@ticktap.co.uk with your order reference (it's on your ticket). We'll confirm within one working day.
How refunds are paid
Approved refunds go back to your original payment method via Stripe, usually within 5–10 business days depending on your bank.
Duplicate or already-scanned tickets
Each ticket's QR code is valid for one entry. We can't refund a ticket that has already been scanned in at the event.
Your statutory rights
Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015. Note that tickets to events on a specific date are generally exempt from the 14-day cancellation right that applies to most online purchases, which is why change-of-mind refunds aren't offered as standard.
Questions
If anything here is unclear, email bookings@ticktap.co.uk before you buy and we'll explain.