Your data rights
Under UK GDPR you have rights over the personal data we hold about you. Here is how to use them.
- Questions?Contact us or email bookings@ticktap.co.uk.
- Other policiesTerms · Privacy · Refunds · Fees · Complaints
Your rights
You can ask to access, correct, delete or restrict your personal data, object to certain processing, withdraw consent, and request portability. Full details of what we collect and why are in our Privacy policy.
How to make a request
Email bookings@ticktap.co.uk with “Data request” in the subject line. Tell us:
- what you’d like us to do (for example, a copy of your data, or to delete it);
- the email address you used to book or sign up;
- any order references, if you have them.
Checking it’s you
To protect your data, we may ask you to confirm you own the email address before we act on your request.
How long it takes
We respond within one month.
When we may need to keep data
Some records, such as order and payment records, may need to be kept to meet legal and accounting obligations. If so, we’ll tell you what we have kept and why. Our Privacy policy explains how long we keep data.
Complaining to the ICO
You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk, though we’d appreciate the chance to help first.