Ticket transfers and resale
How your ticket works, what to do if you can’t go, and why you should only buy TickTap tickets from TickTap.
- Questions?Contact us or email bookings@ticktap.co.uk.
- Other policiesTerms · Privacy · Refunds · Fees · Complaints
How TickTap tickets work
Each ticket has a unique QR code that is valid for one entry. Once it has been scanned at the door, it shows as used. Duplicated or screenshotted tickets may be refused if already scanned.
Transfers
TickTap does not currently offer a ticket transfer feature, and we can’t change the name on a ticket after booking. If you can’t go, contact the organiser or check our Refund policy to see whether a refund applies.
Resale
TickTap does not offer a resale or ticket exchange service. You must not resell tickets in breach of our Terms or the law. Organisers must also comply with consumer-protection and anti-touting rules.
Buying safely
Only buy TickTap tickets through ticktap.co.uk. We can’t guarantee tickets bought anywhere else, and a ticket that has already been scanned won’t get you in.
Need help?
Lost your ticket? Use Find my ticket. For anything else, email bookings@ticktap.co.uk.